Questions & Answers
Are you a taxi/Uber service?
No, we do not pick you up in our own car, which defines the taxi service. We offer dial-a-driver service and drive you home in your own car. This is more convenient than Uber or Ola, as you do not have to make a trip back to your pick-up location to retrieve your car the next day.
Who is this driver service for?
Anyone who is enjoying a great night out and avoids the risk of drunk driving afterwards. We can be dropped off at any party, club, event - or any location at all as long as it is near your car. We drive your car home for you, so it needs to be located close to your chosen location.
Where is the Shofer's service range?
Our drivers mainly serve the Auckland City area but our drivers can do anywhere near Auckland, too, including Kumeū, Whangaparāoa, Kaukapakapa, Pukekohe and surrounding areas.
How do I book a driver?
Use our app, which you can download here, or directly call our customer service centre to place an order for a driver.
How does Shofer charge?
We charge $2.5 per km travelled, with a minimum charge of $14.00. You can get a quote on our home page. The final charge may differ depending on weather conditions, traffic, etc. The in-app price calculation will determine the final price.
How long does it take for drivers to arrive after I’ve ordered one?
Our driver can arrive ASAP if you need an urgent pick-up, normally within 15 minutes, usually, depending on your location. This can vary based on weather and traffic conditions. If you have to wait more than 45 minutes for your driver to arrive, we will give you a free ride as compensation for your time.
Is this service insured and safe?
We provide professional drivers to safely get you and your car home. All of our drivers have at least 10 years of driving experience and any damage caused by our drivers will be covered financially by us. However, if the damage is not caused by our driver (is hit by another car on the road, for example), you will need to claim your own insurance and that of the other party responsible for the crash.
I have more questions. How do I contact you?
Feel free to call contact us with your queries below:
Customer Service Email: firstname.lastname@example.org
Contact number: 0800 860 888